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In this episode, guest Allison Hartsoe, managing director of customer and growth at EY and author of The Age of Customer Equity , and Rob Markey discuss calculating customer lifetime value, why understanding customer beh...
Ep. 213: Allison Hartsoe Why Customer-Centric Isn't Enough: Measuring Customer Equity is an episode from The Net Promoter System Podcast by Bain & Company. In this episode, guest Allison Hartsoe, managing director of customer and growth at...
This episode belongs to The Net Promoter System Podcast.
Use the player on this page to stream the episode online.
Published Mar 30, 2023, 20:42 long, audio available.
You can listen to Ep. 213: Allison Hartsoe | Why Customer-Centric Isn't Enough: Measuring Customer Equity online on Radio and Podcast. Open the player on this page to stream the available audio.
Ep. 213: Allison Hartsoe | Why Customer-Centric Isn't Enough: Measuring Customer Equity is an episode from The Net Promoter System Podcast by Bain & Company.
This episode is 20:42 long.
This episode was published on Mar 30, 2023.