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In the software business, Selling Doesn't Help. Helping Sells. Helping Sells Radio is a podcast about helping customers discover, adopt, and thrive using your software. Co-hosts Bill Cushard...
How do you get your customers to use your software? To execute that onboarding plan? To implement the plan from your last QBR? Amy Bucher, a...
Maybe it's not the only way to look at the jobs-to-be-done framework, but it might be the most clarifying way. Jim Kalbach, author of "The J...
Maybe I am spoiling the end, but I can't help myself. Michael Pollack, co-founder of Intricately, tells a story about how his team…using the...
Rob Markey, Bain & Co partner, author of "The Ultimate Question 2.0," and co-creator of the Net Promoter System (NPS) has a new Harvard Busi...
You might think the best way to respond to a customer or prospect's description of a problem they want to solve is to explain or demonstrate...
ServiceRocket founder and CEO, Rob Castaneda posted a message in our Workplace from Facebook communication tool about books we read. His mes...
What choice would you make? Hire someone with customer success experience but not industry experience. Hire someone with industry experience...
There are so many nuggets in Kellie Lucas's book, "The Customer Success Pioneer: The First 12 Months of Your Journey to Growth." I didn't kn...
Jennifer Chiang and I just geeked out on customer success. Jennifer is director of customer success at Yup and just published a book called,...
If you are like me, you think of design as primarily what something looks like and secondarily how something works. But you probably don't t...
Empathy might be a soft skill, but empathy doesn't mean passive. I means seeking first to understand, take someone else's perspective, and u...
Do you have a community built around your product and services? Do you want to build one? If so, this is the podcast episode for you. And Jo...
Why is a mathematician, MBA, and Marketing Executive writing a book about the soul of business? For many reasons. But one reason in particul...
It's the chicken or the egg question of our times….What comes first, strategy or execution? According to Lauren Costella, VP of Customer Suc...
I never would have thought we'd do a show based on inspiration from a "renegade minister, a handyman turned political activist and naturalis...
I met Kris Bondi, CMO at LogDNA at the SaaStr Scale founders dinner in August 2019. She belonged there. I was an imposter trying to keep up....
I know what you're thinking. I thought the same thing. "I work for an enterprise software company. We don't have fans." If it's true that yo...
Learning how to learn might be the most important thing you learn in life. Especially now…in a world that is moving fast and conspiring to d...
You know that stat…..that 57% of the buying decision is made before a buyer calls you? Well guess what…it's baloney. That stat is made for s...
If you have listened to at least a few of the lat 30 episodes of Helping Sells Radio, you probably noticed I cite the invoicing processes as...
When I spoke with Resa Gooding, we talked about how to align sales and marketing teams together in service of how customer actually buy. Aft...
"But I'm not a sales person." How many times have you heard that? How many times have you said that. Dr. Cindy McGovern went from college pr...
Rob Gallo, founder and CEO of CompLinks, joined us to talk about customer loyalty. Though he runs a white-label consumer engagement SaaS pla...
What people say and what people actually do are two very different things. When asked, most of us say we eat healthy. But if you look at wha...
Sangram Vajre is the co-founder of Terminus, the company that has defined the category of account based marketing as we know it today. Sangr...
Tom Lipscomb of The Successful Customer, and advisor to numerous SaaS startup CEOs and customer success teams, shares what it takes to gain...
First there was direct touch customer success. Assign a smart CSM to help a smart customer. That's the first motion of customer success. The...
Tiffani Bova, author of the Wall Street Journal bestseller "GROWTH IQ: Get Smarter about the Choices That Will Make Or Break Your Business"...
Travis Marsh is co-author of "Reinventing Scale-Ups: Radical Ideas for Growing Companies." Guess what we talked about? Thanks so much for li...
It was a Kristen Hayer's idea. That we should bring our podcasts together and do a live, joint podcast at a customer success meetup. Well, w...
I was just following the Agile Australia conference hashtag ( #agileaus ) on Twitter when Sandy's name came up. When I read about her confer...
Harry Maziar may not be a technology professional as you and I would describe it. I don't care. He knows more about helpful selling than I'l...
Fresh off the plane from the CS100 Summit in Sundance, Utah, Cole Sanders, senior customer success manager at ClientSuccess, joins Helping S...
Fresh off the plane from the CS100 Summit in Sundance, Utah, Carlos Quezada, head of customer success at Aruba talks about how he had the in...
OK, so maybe agile and digital transformations are not specifically about helping sells. On the other hand, if our organizations and teams a...
Kristen Hayer and I were at the ClientSuccess CS100 Summit this week in Sundance, Utah. We used some of our time together to plan our live j...
Scott Brown, author of (C)lean Messaging: A framework to help startup founders talk to humans, didn't actually turn acorns into gold. He was...
I have two questions for you? First, if you wanted your customers to love you, what would you do? Would you call them more? Improve your ser...
Becky Flint, co-founder and CEO of Dragonboat.io , joins Nice Work to talk about how to bring strategy and execution together in the product...
Product demos are broken. They are either a 60 minute feature dump or completely ignore the buyer's needs. We've all been on demos like that...
Keith Mattes, senior program manager / Gainsight administrator at Pearson, joins Helping Sells Radio to talk about how reduce support case r...
Chad Sanderson has been leading sales and marketing teams to success for over 20 years through his proven and predictable ValueSelling Frame...
The writer and customer success manager in me saw Torrey Podmajersky's (UX Writer at Google) new book, Strategic Writing for UX: Drive Engag...
Change is great. You go first. That's the first thing I thought about when Todd said, "Everybody wants to grow, but no one wants to change."...
The purpose of customer success is to turn customers, who desire value and have bought your product, into customers who are getting value fr...
Irene Lefton, customer success advisor and co-chair on the governing council of the Customer Success Leadership Network joins Helping Sells...
We talk about customer advocacy, but we rarely talk about employee advocacy. When you think about it, who has more of an affinity for your c...
Mary Poppen, Chief Customer Officer at Glint (now part of Linkedin) joined Helping Sells Radio to talk about how she implemented a low-touch...
We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and con...
We took Helping Sells Radio on the road to the Gainsight Pulse Conference 2019 to talk with ecosystem partners, customers, speakers, and con...