169 Michael Metts and Andy Welfle Give Users Clarity with Words

If you are like me, you think of design as primarily what something looks like and secondarily how something works. But you probably don't think about all the words used in a product as part of the design. This episode will change your perspective. I interview Michael Metts and Andy Welfle, co-authors of "Writing is Designing: Words and the User Experience about how a lack of good word design in products can get users into trouble. In just one simple example, you know those error messages you get that don't help you get out of the error or explain what to do next? Someone didn't design that experience. This is what Michael and Andy do in their book…show you how to design for that experience…among many others. Learn more about Michael and Andy: Michael is the senior UX architect manager (Conversation Design) at Allstate…you know…chatbots. And Andy is the UX content strategy manager at Adobe. The Book: Michael on Linkedin: Andy on Linkedin:

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169 Michael Metts and Andy Welfle Give Users Clarity with Words is an episode from Helping Sells Radio by ServiceRocket Media.

This episode is 38:15 long.

This episode was published on Feb 11, 2020.

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