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Technology

175 Rob Markey The New Customer Metrics

Helping Sells Radio by ServiceRocket Media

Mar 21, 202052:49Technology

Rob Markey, Bain & Co partner, author of "The Ultimate Question 2.0," and co-creator of the Net Promoter System (NPS) has a new Harvard Business Review article out. It's called, "Are you undervaluing your customers?" I t...

About This Episode

175 Rob Markey The New Customer Metrics is an episode from Helping Sells Radio by ServiceRocket Media. Rob Markey, Bain & Co partner, author of "The Ultimate Question 2.0," and co-creator of the Net Promoter System (NPS) has a new Harvard B...

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Published Mar 21, 2020, 52:49 long, audio available.

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