Reboot Journey Measurement To Prove Value
Apr 30, 2026 - 39:55
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CX leaders are at an inflection point. AI can now do much of the work CX teams once defined themselves by, such as journey mapping, insight synthesis, and analysis. That creates an existential threat. Or a breakthrough m...
Kerry Bodine On Why 2026 Is The CX Profession’s Inflection Point is an episode from Forrester's CX Cast by Forrester. CX leaders are at an inflection point. AI can now do much of the work CX teams once defined themselves by, such as journey...
This episode belongs to Forrester's CX Cast.
Use the player on this page to stream the episode online.
Published May 7, 2026, 34:42 long, audio available.
Apr 30, 2026 - 39:55
Apr 23, 2026 - 20:54
Apr 16, 2026 - 18:42
Apr 9, 2026 - 23:11
You can listen to Kerry Bodine On Why 2026 Is The CX Profession’s Inflection Point online on Radio and Podcast. Open the player on this page to stream the available audio.
Kerry Bodine On Why 2026 Is The CX Profession’s Inflection Point is an episode from Forrester's CX Cast by Forrester.
This episode is 34:42 long.
This episode was published on May 7, 2026.
Apr 2, 2026 - 31:06
Mar 26, 2026 - 34:04
Mar 19, 2026 - 23:18
Feb 12, 2026 - 30:09