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443: Communicating CX: Start With A Better Question artwork
Business

443: Communicating CX: Start With A Better Question

Forrester's CX Cast by Forrester

Apr 9, 202623:11Business

What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this ques...

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