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443: Communicating CX: Start With A Better Question
What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this ques...
About This Episode
443: Communicating CX: Start With A Better Question is an episode from Forrester's CX Cast by Forrester. What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about custome...
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This episode belongs to Forrester's CX Cast.
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Episode Details
Published Apr 9, 2026, 23:11 long, audio available.
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Questions About This Episode
What is 443: Communicating CX: Start With A Better Question about?
What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this question with Senior Analyst Colleen Fazio.
Where can I listen to 443: Communicating CX: Start With A Better Question?
You can listen to 443: Communicating CX: Start With A Better Question online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is 443: Communicating CX: Start With A Better Question from?
443: Communicating CX: Start With A Better Question is an episode from Forrester's CX Cast by Forrester.
How long is this episode?
This episode is 23:11 long.
When was this episode published?
This episode was published on Apr 9, 2026.
Can I save 443: Communicating CX: Start With A Better Question for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from Forrester's CX Cast?
Yes. This page shows related episodes from Forrester's CX Cast when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to 443: Communicating CX: Start With A Better Question?
You can listen to 443: Communicating CX: Start With A Better Question on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
443: Communicating CX: Start With A Better Question is from Forrester's CX Cast by Forrester.
What are the episode details?
Published Apr 9, 2026 and 23:11 long