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443: Communicating CX: Start With A Better Question
What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this ques...
About This Episode
443: Communicating CX: Start With A Better Question is an episode from Forrester's CX Cast by Forrester. What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about custome...
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This episode belongs to Forrester's CX Cast.
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Published Apr 9, 2026, 23:11 long, audio available.
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