460: CX Cast Replay – How Fujitsu Europe Scaled CX Transformation
Aug 13, 2026 - 47:25
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Radio and PodcastLive Radio & PodcastsMost organizations still design for an "average" customer. The problem? There is no average customer. In this episode, producer Hannah Jachim, who in her day-job is a Forrester Researcher, joins Angelina Gennis and Marti...
459: Why Inclusive Design Improves Customer Experience For Everyone is an episode from Forrester's CX Cast by Forrester. Most organizations still design for an "average" customer. The problem? There is no average customer. In this episode,...
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Published Aug 7, 2026, 28:29 long, audio available.
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