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461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide artwork
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461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide

Forrester's CX Cast by Forrester

Aug 20, 202622:45Business

Many organizations collect customer feedback. Far fewer consistently turn it into action and measurable business results. Angelina Gennis speaks with Michelle Samuel, Chief Customer Officer at Nationwide, about building...

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