460: CX Cast Replay – How Fujitsu Europe Scaled CX Transformation

Forrester's CX Cast by Forrester

Aug 13, 202647:25Business

This week on the CX Cast we dig into our archives to bring you an episode that's stood the test of time. Fujitsu is a global B2B technology and services company, and Europe is its largest region outside of Japan. To doub...

Related Episodes

Continue listening to more episodes from Forrester's CX Cast.

466: Journey Mapping Essentials: Why Every Organization Needs A Journey Atlas

Sep 24, 2026 - 24:53

Customer journeys rarely exist in isolation. In this replay, explore why leading organizations need a jou...

465: Journey Mapping Essentials: Seven Steps To Effective Journey Mapping

Sep 17, 2026 - 31:21

Many organizations create journey maps. Far fewer use them to drive measurable change. This replay breaks...

464: Change CX Culture By Asking Better Questions

Sep 10, 2026 - 20:14

Many CX leaders know culture needs to change before a customer experience (CX) transformation can succeed...

463: Distrust In The Age Of AI

Sep 3, 2026 - 27:15

In this episode, Martin Gill and Angelina Gennis welcome Enza Iannopollo — VP, principal analyst — to dis...

462: Use Cases For AI In Experience Research

Aug 27, 2026 - 21:32

AI moderators promise to make qualitative research faster and more scalable, but where do they fit in the...

461: Practitioner Stories: How Michelle Samuel Built Momentum in Her First Year at Nationwide

Aug 20, 2026 - 22:45

Many organizations collect customer feedback. Far fewer consistently turn it into action and measurable b...

459: Why Inclusive Design Improves Customer Experience For Everyone

Aug 7, 2026 - 28:29

Most organizations still design for an "average" customer. The problem? There is no average customer. In...

458: How Employee Experience Powers Total Experience Growth

Jul 31, 2026 - 25:04

Customer growth comes from two sources: strengthening relationships with existing customers and attractin...