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Reboot Journey Measurement To Prove Value artwork
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Reboot Journey Measurement To Prove Value

Forrester's CX Cast by Forrester

Apr 30, 202639:55Business

Many CX teams say they are journey‑led. Fewer can prove the value of those journeys. In this episode, Angelina Gennis and Martin Gill speak with Maxie Schmidt, VP and Principal Analyst at Forrester, about how to reboot j...

About This Episode

Reboot Journey Measurement To Prove Value is an episode from Forrester's CX Cast by Forrester. Many CX teams say they are journey‑led. Fewer can prove the value of those journeys. In this episode, Angelina Gennis and Martin Gill speak with...

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This episode belongs to Forrester's CX Cast.

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Episode Details

Published Apr 30, 2026, 39:55 long, audio available.

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