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Angelina is joined by VP, principal analyst Maxie Schmidt to dive deep into the phenomenon of metrics obsession in organizations, exploring why it happens, its symptoms, and how CX leaders can move from dysfunctional mea...
431: Metrics Obsession – Fixing Dysfunctional CX Measurement is an episode from Forrester's CX Cast by Forrester. Angelina is joined by VP, principal analyst Maxie Schmidt to dive deep into the phenomenon of metrics obsession in organizatio...
This episode belongs to Forrester's CX Cast.
Use the player on this page to stream the episode online.
Published Dec 2, 2025, 37:45 long, audio available.
May 7, 2026 - 34:42
Apr 30, 2026 - 39:55
Apr 23, 2026 - 20:54
You can listen to 431: Metrics Obsession – Fixing Dysfunctional CX Measurement online on Radio and Podcast. Open the player on this page to stream the available audio.
431: Metrics Obsession – Fixing Dysfunctional CX Measurement is an episode from Forrester's CX Cast by Forrester.
This episode is 37:45 long.
This episode was published on Dec 2, 2025.
Apr 16, 2026 - 18:42
Apr 9, 2026 - 23:11
Apr 2, 2026 - 31:06
Mar 26, 2026 - 34:04
Mar 19, 2026 - 23:18