Ep. 258: Charlon McIntosh & Melissa Pint Accountability is the Product at Frontier: "We Didn't Do Interesting. We Did Effective."

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Episode 258: How did two new leaders turn angry customer calls into executive promises to earn customer trust and advocacy? Charlon McIntosh, Chief Customer Operations Officer, and Melissa Pint, Chief Digital Information...View more