Ep. 266 Sam Krause: "That's Not How Banking Works"—Why Chime Takes Risks Traditional Banks Avoid

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Episode 266: In Bain ' s early 2026 Consumer Banking Benchmark, provided by NPS Prism , Chime had the highest NPS among the companies we measured. That raised a basic question: How does a financial technology company ser...View more