Ep. 266 Sam Krause: "That's Not How Banking Works"—Why Chime Takes Risks Traditional Banks Avoid

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Sep 3, 202641:21Business

Episode 266: In Bain ' s early 2026 Consumer Banking Benchmark, provided by NPS Prism , Chime had the highest NPS among the companies we measured. That raised a basic question: How does a financial technology company ser...

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