Ep. 265 Ryan Fuller: Can You Trust a Five-Star Review Anymore?

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Aug 20, 202644:56Business

Episode 265: Ryan Fuller started questioning online reviews after two terrible stays at highly-rated vacation rentals. Both had 4.9-star ratings. After Ryan posted negative reviews, the people behind each listing indepen...

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