Ep. 260 Jeannie Walters and John Abraham: A Company with No Memory: When Your Systems Don't Remember the Customer

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Episode 260: When customers must re-explain the same problem, reopen old tickets, and chase for follow-ups, a shiny new tool won't help unless it's connected to support or sales history. How can leaders act on real signa...View more