Ep. 267 Daniel Herrmann: By the Time You Quote, Have Customers Already Chosen?

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Sep 17, 202635:34Business

Episode 267: API Heat Transfer was responding to requests for quotation when, according to research in one of its priority segments, buyers had already decided who they trusted. The manufacturer of heat exchangers had st...

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