Ep. 251: Mike Valanzola Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But...View more