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Ep. 251: Mike Valanzola Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA artwork
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Ep. 251: Mike Valanzola Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Jul 17, 202538:44Business

Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But...

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Ep. 251: Mike Valanzola Many Voices, No Shared Truth: How Dell Revitalized Its Customer Feedback System with Help from the CXRA is an episode from The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain &...

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Published Jul 17, 2025, 38:44 long, audio available.

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