Ep. 250: Sean McEntire A Decade of Discipline: From NPS Pilot to Outer Loop Powerhouse

The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company

Episode 250: Comcast solved the age-old problem of how to make employee suggestions a powerful, reliable source of value-driving improvements at scale. Sean McEntire, Comcast's Vice President of Customer Strategy and Ope...View more