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Ep. 249: Scott Taber Why Four Seasons Turned Guests Away
Episode 249: When " revenge travel" brought guests roaring back to Four Seasons Hotels, they capped occupancy, turning away guests and revenue. Scott Taber, senior vice president of global hospitality, describes the Four...
About This Episode
Ep. 249: Scott Taber Why Four Seasons Turned Guests Away is an episode from The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders by Bain & Company. Episode 249: When " revenge travel" brought guests roaring ba...
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This episode belongs to The Net Promoter System Podcast – Customer Experience Insights from Loyalty Leaders.
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Episode Details
Published Jul 10, 2025, 43:04 long, audio available.
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