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432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects
Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and Martin to discuss the imperative for AI leaders to fully embrace AI as a transformative technology for business efficiency and conne...
About This Episode
432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects is an episode from The CX Cast® by Forrester. Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and M...
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This episode belongs to The CX Cast®.
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Episode Details
Published Dec 10, 2025, 23:45 long, audio available.
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Questions About This Episode
What is 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects about?
Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and Martin to discuss the imperative for AI leaders to fully embrace AI as a transformative technology for business efficiency and connectivity. The discussion highlights the importance of analytics, translation, and the concept of agentic work in leveraging AI for enhanced performance.
Where can I listen to 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects?
You can listen to 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects from?
432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects is an episode from The CX Cast® by Forrester.
How long is this episode?
This episode is 23:45 long.
When was this episode published?
This episode was published on Dec 10, 2025.
Can I save 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from The CX Cast®?
Yes. This page shows related episodes from The CX Cast® when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects?
You can listen to 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects is from The CX Cast® by Forrester.
What are the episode details?
Published Dec 10, 2025 and 23:45 long