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443: Communicating CX: Start With A Better Question
What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this ques...
About This Episode
443: Communicating CX: Start With A Better Question is an episode from The CX Cast® by Forrester. What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, wha...
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This episode belongs to The CX Cast®.
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Episode Details
Published Apr 9, 2026, 23:11 long, audio available.
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Questions About This Episode
What is 443: Communicating CX: Start With A Better Question about?
What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this question with Senior Analyst Colleen Fazio.
Where can I listen to 443: Communicating CX: Start With A Better Question?
You can listen to 443: Communicating CX: Start With A Better Question online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is 443: Communicating CX: Start With A Better Question from?
443: Communicating CX: Start With A Better Question is an episode from The CX Cast® by Forrester.
How long is this episode?
This episode is 23:11 long.
When was this episode published?
This episode was published on Apr 9, 2026.
Can I save 443: Communicating CX: Start With A Better Question for later?
Yes. Use the heart button on the episode page to add it to your favorite episodes list.
Are there related episodes from The CX Cast®?
Yes. This page shows related episodes from The CX Cast® when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to 443: Communicating CX: Start With A Better Question?
You can listen to 443: Communicating CX: Start With A Better Question on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
443: Communicating CX: Start With A Better Question is from The CX Cast® by Forrester.
What are the episode details?
Published Apr 9, 2026 and 23:11 long