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454: Make CX Strategy Stick With Interactive Learning artwork
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454: Make CX Strategy Stick With Interactive Learning

The CX Cast® by Forrester

Jul 2, 202626:20Business

Most CX strategies fail to land. Not because the ideas are wrong, but because teams don't internalize the decisions behind them. Host Martin Gill speaks with Joana de Quintanilha, VP and Principal Analyst, about how imme...

About This Episode

454: Make CX Strategy Stick With Interactive Learning is an episode from The CX Cast® by Forrester. Most CX strategies fail to land. Not because the ideas are wrong, but because teams don't internalize the decisions behind them. Host Martin...

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Published Jul 2, 2026, 26:20 long, audio available.

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