Radio and PodcastRadio and PodcastLive Radio & Podcasts
430: How To Select A Journey Management Platform artwork
Business

430: How To Select A Journey Management Platform

The CX Cast® by Forrester

Nov 25, 202528:24Business

Hot off the back of the recent publication of Forrester’s Customer Journey Management (CJM) Wave™, VP, principal analyst Joana de Quintanilla joins Martin Gill to talk all things CJM. We shifted the category name this ti...

About This Episode

430: How To Select A Journey Management Platform is an episode from The CX Cast® by Forrester. Hot off the back of the recent publication of Forrester’s Customer Journey Management (CJM) Wave™, VP, principal analyst Joana de Quintanilla joi...

Podcast

This episode belongs to The CX Cast®.

Listen Online

Use the player on this page to stream the episode online.

Episode Details

Published Nov 25, 2025, 28:24 long, audio available.

Related Episodes

Continue listening to more episodes from The CX Cast®.

440: The Path to CX Leadership

Mar 19, 2026 - 23:18

CX leadership demands more than functional expertise. It requires curiosity to uncover what others overlo...

439: Practitioner Stories: ENOC

Feb 12, 2026 - 30:09

A well-designed loyalty program can encourage customer behaviors that unlock shared value. Oil and gas pl...

Questions About This Episode

What is 430: How To Select A Journey Management Platform about?

Hot off the back of the recent publication of Forrester’s Customer Journey Management (CJM) Wave™, VP, principal analyst Joana de Quintanilla joins Martin Gill to talk all things CJM. We shifted the category name this time round from “journey mapping” to “journey management,” which reflects some tangible trends we’ve been seeing in the market.

Where can I listen to 430: How To Select A Journey Management Platform?

You can listen to 430: How To Select A Journey Management Platform online on Radio and Podcast. Open the player on this page to stream the available audio.

Which podcast is 430: How To Select A Journey Management Platform from?

430: How To Select A Journey Management Platform is an episode from The CX Cast® by Forrester.

How long is this episode?

This episode is 28:24 long.

When was this episode published?

This episode was published on Nov 25, 2025.

Can I save 430: How To Select A Journey Management Platform for later?

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Are there related episodes from The CX Cast®?

Yes. This page shows related episodes from The CX Cast® when more episodes are available from the podcast feed.

Quick Answers About This Episode

Where can I listen to 430: How To Select A Journey Management Platform?

You can listen to 430: How To Select A Journey Management Platform on this page when the episode audio is available from the podcast feed.

Which podcast is this episode from?

430: How To Select A Journey Management Platform is from The CX Cast® by Forrester.

What are the episode details?

Published Nov 25, 2025 and 28:24 long