429: Practitioner Stories: Balancing Innovation And Trust With Forrester’s Izola AI

This week, Doug Washburn — Forrester's VP of product management — joins Angelina and Martin for a deep dive into how he helped launch Forrester’s Izola AI chatbot. Doug shares the organizational mindset, executive commitment, and rapid development cycles that helped Forrester bring a generative AI solution to market ahead of other research organizations. Doug shares candid insights on balancing speed with accuracy, the importance of grounding AI responses in trusted research, and the ongoing challenges of collaboration and client engagement.

You can listen to 429: Practitioner Stories: Balancing Innovation And Trust With Forrester’s Izola AI online on Radio and Podcast. Open the player on this page to stream the available audio.

429: Practitioner Stories: Balancing Innovation And Trust With Forrester’s Izola AI is an episode from The CX Cast® by Forrester.

This episode is 37:52 long.

This episode was published on Nov 18, 2025.

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