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428: Just Another Number? Introducing Forrester’s Total Experience Score
This week on the CX Cast, Forrester research director Rick Parrish joins Martin and Angelina to discuss Forrester's new Total Experience Score — a framework designed to unify brand and CX measurement. Tune in to hear why...
About This Episode
428: Just Another Number? Introducing Forrester’s Total Experience Score is an episode from The CX Cast® by Forrester. This week on the CX Cast, Forrester research director Rick Parrish joins Martin and Angelina to discuss Forrester's new T...
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Episode Details
Published Nov 11, 2025, 29:11 long, audio available.
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Questions About This Episode
What is 428: Just Another Number? Introducing Forrester’s Total Experience Score about?
This week on the CX Cast, Forrester research director Rick Parrish joins Martin and Angelina to discuss Forrester's new Total Experience Score — a framework designed to unify brand and CX measurement. Tune in to hear why legacy metrics like Net Promoter Score℠ (NPS) and customer satisfaction (CSAT) are no longer sufficient, and how the Total Experience Score provides a more nuanced, actionable view of your brand.
Where can I listen to 428: Just Another Number? Introducing Forrester’s Total Experience Score?
You can listen to 428: Just Another Number? Introducing Forrester’s Total Experience Score online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is 428: Just Another Number? Introducing Forrester’s Total Experience Score from?
428: Just Another Number? Introducing Forrester’s Total Experience Score is an episode from The CX Cast® by Forrester.
How long is this episode?
This episode is 29:11 long.
When was this episode published?
This episode was published on Nov 11, 2025.
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Are there related episodes from The CX Cast®?
Yes. This page shows related episodes from The CX Cast® when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to 428: Just Another Number? Introducing Forrester’s Total Experience Score?
You can listen to 428: Just Another Number? Introducing Forrester’s Total Experience Score on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
428: Just Another Number? Introducing Forrester’s Total Experience Score is from The CX Cast® by Forrester.
What are the episode details?
Published Nov 11, 2025 and 29:11 long