Flight Centre’s World360 Rewards: Loyalty and Profitability Insights with James Kavanagh (#757)

The World’s Largest Loyalty Programs™ research report from Let’s Talk Loyalty is now available. Download it by subscribing to our newsletter on the World’s Largest Loyalty Programs™ now. --------------- This episode is also available in video format on In this episode of Let's Talk Loyalty and Loyalty TV, we sit down with James Kavanagh , Global Leisure CEO at the Flight Centre Travel Group, to explore the future of travel loyalty. With 29 years in the travel industry, James shares insights into transforming global leisure operations, scaling brands across eight markets, and launching World360 Rewards —the new travel loyalty program in Australia. Leadership lessons, loyalty insights, and the books that guide a global CEO—James Kavanagh reveals how Flight Centre makes every journey rewarding for both customers and business. Hosted by Carly Neubauer Show Notes: 1) James Kavanagh 2) Flight Centre Travel Group 3) World360 Rewards 4) Legacy by James Kerr - Book Recommendation

You can listen to Flight Centre’s World360 Rewards: Loyalty and Profitability Insights with James Kavanagh (#757) online on Radio and Podcast. Open the player on this page to stream the available audio.

Flight Centre’s World360 Rewards: Loyalty and Profitability Insights with James Kavanagh (#757) is an episode from Let's Talk Loyalty by Paula Thomas.

This episode is 48:22 long.

This episode was published on Mar 26, 2026.

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