Business

Let's Talk Loyalty

Paula Thomas

“Let’s Talk Loyalty” is an industry podcast for loyalty marketing professionals. If you work in loyalty marketing, join me every week to learn the latest ideas and marketing insights from lo...

Let's Talk Loyalty Podcast Guide

Listen to Let's Talk Loyalty, a Business podcast by Paula Thomas. Stream 792 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.

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Episodes

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Episodes

20 of 792 episodes

The Loyalty Roast: Challenging Loyalty Myths (#791)

What happens when two loyalty experts stop agreeing and start challenging everything? Adam Posner and Carly Neubauer bring their bold, unscr...

41:36Jul 23, 2026

Best of the Back Catalogue: How Wiiv Rewards United Mauritius Through Loyalty (#790)

In this Best of the Back Catalogue episode of Let's Talk Loyalty , we revisit the story of Wiiv Rewards, Mauritius' pioneering coalition loy...

43:16Jul 21, 2026

Beyond the Account Balance with PNC TotalRewards (#789)

Wise Marketer Group's CMO, Aaron Dauphinee , connects with PNC Bank' s Head of Loyalty Strategy and Platforms, Victoria Dravneek , to talk a...

51:47Jul 16, 2026

Best of the Back Catalogue | The Story of Vodafone's VeryMe Rewards #788

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

31:47Jul 14, 2026

ITA Group Research Reveals Powerful Loyalty Drivers (#787)

Today’s edition of Let’s Talk Loyalty and Loyalty TV discusses ITA Group ’s latest loyalty research “ Quantifying Customer Loyalty’s Hidden...

49:45Jul 9, 2026

Best of the Back Catalogue | How Shell Built Global Loyalty Success (#786)

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

39:58Jul 7, 2026

Beyond the Points: What Loyalty Really Means | The Nudge Lab (#785)

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

49:34Jul 2, 2026

Best of the Back Catalogue | Creating Emotional Connections That Last (#784)

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

34:26Jun 30, 2026

Epsilon: Driving Commercial Change Through Gamification (#783)

This episode of Let’s Talk Loyalty and Loyalty TV is a Perfect Master Class in Gamification. We had the pleasure of talking to Mrinalini Cho...

41:10Jun 25, 2026

Best of the Back Catalogue | Gamification and Loyalty Innovation at Dell (#782)

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

01:06:43Jun 23, 2026

Zeta Global: Turning Loyalty Data into a Growth Engine (#781)

Zeta Global explores how organisations can unlock the full value of loyalty data and turn it into a powerful driver of customer growth, in c...

51:55Jun 18, 2026

Best of the Back Catalogue | How Sky VIP Redefined Customer Loyalty (#780)

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

44:29Jun 16, 2026

Inside Hyatt's Loyalty Strategy: Why Care Creates Customer Advocacy(#779)

AI platforms are changing how customers discover brands. Phaedon is leading the discussion on what this fundamental shift means for loyalty...

49:12Jun 11, 2026