Ep. 148: James Dodkins

CX Network by Seth Adler

Feb 12, 202027:42News & Politics

James Dodkins, Customer Experience Expert and heavy metal enthusiast, discusses the parallels between the two. First, he touches on the cyclical nature of refining a product to please its audience. Whether it's music or...

Related Episodes

Continue listening to more episodes from CX Network.

Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success

Jul 1, 2020 - 17:00

The Global Marketing Lead for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes...

Elan Frank, Slack

Apr 22, 2020 - 18:20

Elan Frank from Slack joins us and shares that the tool began life as a side project of another initiativ...

Ep. 156: Karen Tilstra, Florida Hospital

Apr 8, 2020 - 30:28

Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen empha...

Ep. 155: David Campos, SertaSimmons

Apr 1, 2020 - 38:21

Ep. 154: Fred Reichheld (Employee Engagement)

Mar 25, 2020 - 09:26

Fred Reichheld joins us again, this time to discuss employee engagement. The business benefit to ensuring...

Ep. 153: Fred Reichheld (Customer Centricity)

Mar 18, 2020 - 12:50

Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a...

Ep. 152: Deena John, McDonalds

Mar 11, 2020 - 21:21

McDonald's senior director of innovation, Deena John, joins us to talk about digital transformation. Whil...

Ep. 151: Todd Gilliam, Comcast

Mar 4, 2020 - 16:00

Todd Gillam joined Comcast a decade ago—when the word "Comcast" was met with severe negativity. During th...