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Examining the relationship between the customer and your company.
The Global Marketing Lead for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes to Avoid. Along the way, he also s...
Elan Frank from Slack joins us and shares that the tool began life as a side project of another initiative. It's grown to be a true alternat...
Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen emphasizes the intent of the Innovation...
Examining the relationship between the customer and your company.
Fred Reichheld joins us again, this time to discuss employee engagement. The business benefit to ensuring a positive employee experience is...
Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies...
McDonald's senior director of innovation, Deena John, joins us to talk about digital transformation. While definitions vary, Deena describes...
Todd Gillam joined Comcast a decade ago—when the word "Comcast" was met with severe negativity. During the first part of our conversation wi...
Uzair Rashid, with CVS Healthcare, explains the importance of structuring innovation. Uzair brings a unique perspective to CVS, a Fortune 10...
The entertaining Genworth Financial team joins us from OPEX Week 2020 to tell us their enterprise's transformation story—or journey, more ac...
James Dodkins, Customer Experience Expert and heavy metal enthusiast, discusses the parallels between the two. First, he touches on the cycl...
Roland Haefs, with Henkel, discusses enterprise evolution and the shift from having purely transactional relationships to becoming a true bu...
Rida Moustafa is an experienced data scientist with a demonstrated history of working in the retail industry. Rida covers a lot of ground in...
Dr. Timothy Renick with Georgia State joins us to talk about his implementation of predictive analytics within the university, including an...
Max Just is accompanied by a special guest on this episode of Future of Work. Julie Seitz is an expert on all things workspace, which makes...
Juan Araya discusses structuring for scale from the eyes of the disruptor and disruptee—both of which Juan knows well. Juan reminds us that...
Robert Welborn discusses five common myths surrounding autonomous vehicles in this discussion. He starts with three TV shows that have skewe...
Molecule is an open market based platform that incentivizes the development and co-creation of pharmaceutical IP. Molecule's CEO, Devon Kran...
Sarah Aerni is a data scientist Salesforce. In this conversation, Sarah leads off by talking about what that even means. First, she gives a...
Helenio Gilabert is the senior director for digital transformation with Schneider Electric. Right out of the gate, Helenio stresses that wor...
The key to a smooth transition into the Fourth Industrial Revolution is the ability to seamlessly upskill and reskill the workforce. Cindy G...
Deepak takes us through structured data: what it is, when we need it, and when we don't. He talks about how to discover the history of struc...
Max Just talks us through digital environments in this installation of Future of Work. Max opens by discussing the importance of improving t...
In this episode, Ty Grandison takes some time to step back from this flawed reality we live in and discusses some of the unintended conseque...
Rohit Amberker opens this episode of Pace of Change with a clear disclaimer: he is no expert on this week's topic. However, he does have som...
The marketplace for third-party AI vendors is huge, but what is the right solution for your enterprise? Anshuman Das, the director of roboti...
Brian Mikkelsen, the CEO of the Danish Chamber of Commerce, talks with us during the Intelligent Automation Nordics in Copenhagen. He discus...
Alexander Hubel joins us again to discuss his RPA and automation journey with Ericsson. He fills us in the last two years and their evolutio...
Jack Cheng covered a lot of ground in this interview. He described NIO, the company he co-founded, as "an EV provider, a mobility company, b...
Pfizer's Anil Bhavnani discusses the future benefits of digital transformation and intelligent automation. Within the medical and pharmaceut...
Deepak Subarao joins us and shares the value of working smart and not hard: "If it doesn't add value to the business and if you don't get pa...
In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party so...
Charelle Wigley is the Global Head of Employee Health and Wellbeing at Bupa, a global healthcare company with 80,000 employees. Bupa's state...
Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today's consumer i...
Annie Forsmark is one of the presenters at the Employee Experience Forum in September. She started her career 20 years ago as a Health and W...
Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to "…identify how honest retailers ar...
Kevin Monroe welcomes Jo Bartnicke, Global Change Manager at Unilever, to the Employee Experience Express conversations. Jo is from South Af...
In this podcast special, Seth leads an Omnichannel Forum Panel discussion touching on topics such as CX, IoT, GDPR, subscription services, a...
Claude Silver is the Chief Heart Officer at VaynerMedia, a global digital creative agency. Her role, as she sees it, is to help employees th...
Chanice Henry has been in the B2B news world for over six years. Currently, she is the CX Network editor. We asked her what is keeping CX pr...
Bruce Daisley is one of the presenters at this year's Employee Experience forum. Bruce is VP for Twitter in Europe, Middle East and Asia, au...
Siemens' Alexander Thielmann discusses the Fourth Industrial Revolution and its effect on the corporate landscape. The transformation Siemen...
Mr. Employee Experience Ben Whittier is our first guest on the Employee Experience Express Podcast. The Employee Experience Express Podcast...
Caroline Basyn joins us and discusses the difficulty of implementing big changes in a rapidly evolving technological world: "The request of...
Fernando Nunes, senior process automation architect at Man Energy solutions, discusses his unique approach to IT and business. By leveraging...
Andrew Parris,Director Of Performance Improvement at CRH, focuses his efforts on improving corporate functions across the board, including f...
Manish Jain joins us and shares information on RBCs new Silent Listener Chat Bot: "We are building a silent listener chat bot, which will li...
Manny Korakis joins us and shares the importance of potentially applying different strategies to different companies: "I've learned over the...
Deborah kops joins us and shares her views on GBS: "It's a dynamic business model. It is not one rigid business model. To be very honest, to...
Rob Phillips joins us and shares how venturing into the unknown is crucial to problem solving: "I think there's an overall bias that people...