Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success
The Global Marketing Lead for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes to Avoid. Along the way, he also s...
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CX Network
Examining the relationship between the customer and your company.
Episodes
20 of 100 episodesElan Frank, Slack
Elan Frank from Slack joins us and shares that the tool began life as a side project of another initiative. It's grown to be a true alternat...
Ep. 156: Karen Tilstra, Florida Hospital
Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen emphasizes the intent of the Innovation...
Ep. 155: David Campos, SertaSimmons
Examining the relationship between the customer and your company.
Ep. 154: Fred Reichheld (Employee Engagement)
Fred Reichheld joins us again, this time to discuss employee engagement. The business benefit to ensuring a positive employee experience is...
Ep. 153: Fred Reichheld (Customer Centricity)
Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies...
Ep. 152: Deena John, McDonalds
McDonald's senior director of innovation, Deena John, joins us to talk about digital transformation. While definitions vary, Deena describes...
Ep. 151: Todd Gilliam, Comcast
Todd Gillam joined Comcast a decade ago—when the word "Comcast" was met with severe negativity. During the first part of our conversation wi...
Ep. 150: Uzair Rashid, CVS Healthcare
Uzair Rashid, with CVS Healthcare, explains the importance of structuring innovation. Uzair brings a unique perspective to CVS, a Fortune 10...
Ep. 149: The Genworth Financial Team
The entertaining Genworth Financial team joins us from OPEX Week 2020 to tell us their enterprise's transformation story—or journey, more ac...
Ep. 148: James Dodkins
James Dodkins, Customer Experience Expert and heavy metal enthusiast, discusses the parallels between the two. First, he touches on the cycl...
Ep. 147: Roland Haefs, Henkel
Roland Haefs, with Henkel, discusses enterprise evolution and the shift from having purely transactional relationships to becoming a true bu...
Ep. 146: Rida Mustafa, Walmart
Rida Moustafa is an experienced data scientist with a demonstrated history of working in the retail industry. Rida covers a lot of ground in...
Ep. 145: Dr. Timothy Renick, Georgia State Univ
Dr. Timothy Renick with Georgia State joins us to talk about his implementation of predictive analytics within the university, including an...
Ep. 144: Max Just, Coca-Cola + Julie Seitz, United
Max Just is accompanied by a special guest on this episode of Future of Work. Julie Seitz is an expert on all things workspace, which makes...
Ep. 143: Juan Araya, (Lessons Learned)
Juan Araya discusses structuring for scale from the eyes of the disruptor and disruptee—both of which Juan knows well. Juan reminds us that...
Ep. 142: Robert Welborn, (Myths Part 1)
Robert Welborn discusses five common myths surrounding autonomous vehicles in this discussion. He starts with three TV shows that have skewe...
Ep. 141: Devon Krantz, Molecule
Molecule is an open market based platform that incentivizes the development and co-creation of pharmaceutical IP. Molecule's CEO, Devon Kran...
Ep. 140: Sarah Aerni, Salesforce
Sarah Aerni is a data scientist Salesforce. In this conversation, Sarah leads off by talking about what that even means. First, she gives a...
Ep. 139: Helenio Gilabert, Schneider Electric
Helenio Gilabert is the senior director for digital transformation with Schneider Electric. Right out of the gate, Helenio stresses that wor...