Ep. 152: Deena John, McDonalds

McDonald's senior director of innovation, Deena John, joins us to talk about digital transformation. While definitions vary, Deena describes digital transformation as "transforming through integration of technology" with the goal of generating maximum value for the customer. End-to-end disruption means looking into the future and creating a transformation road map that leads to a new operating model. Deena discusses the differences and similarities between agile and lean, and the iterative process that makes scaling sustainable. Deena frames her key points with specific examples. Next, she asks and answers the question, "In an innovation culture what's the importance of failing fast?" Ultimately, this insightful conversation with Deena focuses on the future of the enterprise and what needs to happen now to ensure corporations can keep up with the ever-changing landscape that technology brings to business.

You can listen to Ep. 152: Deena John, McDonalds online on Radio and Podcast. Open the player on this page to stream the available audio.

Ep. 152: Deena John, McDonalds is an episode from CX Network by Seth Adler.

This episode is 21:21 long.

This episode was published on Mar 11, 2020.

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