Ep. 151: Todd Gilliam, Comcast

CX Network by Seth Adler

Mar 4, 202016:00News & Politics

Todd Gillam joined Comcast a decade ago—when the word "Comcast" was met with severe negativity. During the first part of our conversation with Todd, he laments over those dark days and discusses the progress they made th...

Related Episodes

Continue listening to more episodes from CX Network.

Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success

Jul 1, 2020 - 17:00

The Global Marketing Lead for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes...

Elan Frank, Slack

Apr 22, 2020 - 18:20

Elan Frank from Slack joins us and shares that the tool began life as a side project of another initiativ...

Ep. 156: Karen Tilstra, Florida Hospital

Apr 8, 2020 - 30:28

Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen empha...

Ep. 155: David Campos, SertaSimmons

Apr 1, 2020 - 38:21

Ep. 154: Fred Reichheld (Employee Engagement)

Mar 25, 2020 - 09:26

Fred Reichheld joins us again, this time to discuss employee engagement. The business benefit to ensuring...

Ep. 153: Fred Reichheld (Customer Centricity)

Mar 18, 2020 - 12:50

Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a...

Ep. 152: Deena John, McDonalds

Mar 11, 2020 - 21:21

McDonald's senior director of innovation, Deena John, joins us to talk about digital transformation. Whil...

Ep. 150: Uzair Rashid, CVS Healthcare

Feb 26, 2020 - 22:01

Uzair Rashid, with CVS Healthcare, explains the importance of structuring innovation. Uzair brings a uniq...