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Ep. 153: Fred Reichheld (Customer Centricity)
Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies that do the best at enriching the lives of their customers are growing two-and-...
About This Episode
Ep. 153: Fred Reichheld (Customer Centricity) is an episode from CX Network by Seth Adler. Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centric culture. Companies that do...
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Episode Details
Published Mar 18, 2020, 12:50 long, audio available.
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