Ep. 147: Roland Haefs, Henkel

Roland Haefs, with Henkel, discusses enterprise evolution and the shift from having purely transactional relationships to becoming a true business solutions provider. It takes strong leadership and an entrepreneurial spirit to pull off such a transformation, which Roland details. In order to demonstrate his point, Roland lays out Henkel's approach to the shared services process of master data management. Next, the conversation turns to RPA and AI more specifically, including its role in shared services and how to make sure it is being deployed effectively. Further, Roland discusses Henkel's four business priorities: fund growth, drive growth, excel at digitalization, and increase agility.

You can listen to Ep. 147: Roland Haefs, Henkel online on Radio and Podcast. Open the player on this page to stream the available audio.

Ep. 147: Roland Haefs, Henkel is an episode from CX Network by Seth Adler.

This episode is 23:27 long.

This episode was published on Feb 5, 2020.

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