The Harmonious Experience

The CX Leader Podcast with Steve Walker | A resource for customer experience leaders by Walker Information

Aug 20, 202425:53Business

Listening to your customers is the "window" to knowing how well your organization is performing in its customer experience efforts. Whether it's an online support chat, a voice of the customer through employee program, o...

Related Episodes

Continue listening to more episodes from The CX Leader Podcast with Steve Walker | A resource for customer experience leaders.

All Good Things...

Dec 17, 2024 - 42:03

It's a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But...

A Soaring Transformation

Oct 29, 2024 - 27:35

Change is hard. And that's not the first time we've said those words on this podcast. When it involves br...

A Space for Customers

Oct 15, 2024 - 21:18

While it might not seem significant at first, securing a place to park your car is an important event. Su...

Take the Transaction Out Of the Interaction

Oct 1, 2024 - 27:20

Today's marketing playbooks put social media at the top of many strategies, but regardless of its prevale...

Consistency Is the Key

Sep 17, 2024 - 28:08

Think of some of the best experiences you have had as a customer. What made it great? Did you feel like t...

The CX Conundrum of Changing Minds

Sep 3, 2024 - 30:51

It's not easy changing people's minds. But we're approaching a season in which customer experience profes...

Encore: Eagles, Parrots, Doves, and Owls

Aug 6, 2024 - 30:29

Producer's note: this episode originally dropped on October 11, 2022. While some details may have changed...

AI: Is It Hype Or Helpful?

Jul 23, 2024 - 29:47

As consumers we've all interacted in different ways with companies. Sometimes an automated system, online...