The Harmonious Experience

Listening to your customers is the "window" to knowing how well your organization is performing in its customer experience efforts. Whether it's an online support chat, a voice of the customer through employee program, or a CSAT survey, each of these touchpoints provide a metric to how your customers view your company. But HOW you create these listening opportunities matters, and keeping them consistent with your company's brand is important. Pat Gibbons welcomes Joe Chiew, senior manager of consumer insights and voice of the customer at The Guitar Center Company, for a discussion on creating consistent listening experiences. Find the transcript for this episode on the show notes page: Learn more about Guitar Center at Listen to more episodes at Learn more about Walker at

You can listen to The Harmonious Experience online on Radio and Podcast. Open the player on this page to stream the available audio.

The Harmonious Experience is an episode from The CX Leader Podcast with Steve Walker | A resource for customer experience leaders by Walker Information.

This episode is 25:53 long.

This episode was published on Aug 20, 2024.

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