The CX Conundrum of Changing Minds

It's not easy changing people's minds. But we're approaching a season in which customer experience professionals are working hard to convince executives and peers on the value of adopting a customer-centric mindset. WE as CX pros know the value of our efforts, but sometimes we have to convince others of its advantages. And sometimes data isn't enough. We have to balance the data with storytelling to build confidence in others about the value of customer experience. Troy Powell hosts with guests Pat Gibbons, SVP at Walker, and Megan Burns, a customer experience expert, author, and keynote speaker. Find a transcript for this episode on the show notes page: Learn more about Megan at Download Walker's Storytelling Workbook at Listen to more podcasts at Learn more about Walker at

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The CX Conundrum of Changing Minds is an episode from The CX Leader Podcast with Steve Walker | A resource for customer experience leaders by Walker Information.

This episode is 30:51 long.

This episode was published on Sep 3, 2024.

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