A Soaring Transformation

Change is hard. And that's not the first time we've said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not impossible. With a little buy-in, some quick wins to demonstrate the possibilities, and some awareness to the importance of customer centricity, you can create a culture that views CX as a game-winning strategy. Host Sara Walker welcomes Talar Ozcanian, director of customer experience business aviation and helicopter aviation training at CAE, an aviation simulation and technology company, and winners of the digital transformation category at the 2024 US CX Awards, to discuss their digital transformation. Find a transcript for this episode on the show notes page: Learn more about CAE on their website: Listen to more episodes at Learn more about Walker at

You can listen to A Soaring Transformation online on Radio and Podcast. Open the player on this page to stream the available audio.

A Soaring Transformation is an episode from The CX Leader Podcast with Steve Walker | A resource for customer experience leaders by Walker Information.

This episode is 27:35 long.

This episode was published on Oct 29, 2024.

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