Rounds and Rounds We Go

It's common today that, as consumers, we receive a survey after all kinds of experiences – shopping, travel, home repair – you name it. You fill out a survey with the hope that it might change the next outcome to be better. But what about the here and now? As experience management improves consumers are demanding action during the experience. Now think of yourself not only as a consumer, but as a patient and the timeliness of feedback and action becomes that much more important. Host Pat Gibbons welcomes Laura Anning, Chief of Patient Experience for Washington Hospital Healthcare System, and Liz Wallshield, Senior Technology Consultant at Walker, for a discussion on using patient rounding as a way to quickly action on feedback. Find a transcript for this episode on the show notes page: Learn more about Washington Hospital Healthcare System at Listen to more podcasts at Learn more about Walker at

You can listen to Rounds and Rounds We Go online on Radio and Podcast. Open the player on this page to stream the available audio.

Rounds and Rounds We Go is an episode from The CX Leader Podcast with Steve Walker | A resource for customer experience leaders by Walker Information.

This episode is 26:50 long.

This episode was published on May 14, 2024.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from The CX Leader Podcast with Steve Walker | A resource for customer experience leaders when more episodes are available from the podcast feed.