Predicting the Exit

In many organizations, losing a customer could come as a shock or surprise…. but there may have been pieces of information that could have helped you predict which customers are planning to leave. Gathering and using this information is critical to helping “predict the exit” of a customer or client. Ed Gagnon of Customer Service Solutions shares with Alan Jackson (of The Jackson Group) specific examples of how to predict which customers may leave your business and what to do about those most at-risk. About the hosts:Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at See Privacy Policy at and California Privacy Notice at

You can listen to Predicting the Exit online on Radio and Podcast. Open the player on this page to stream the available audio.

Predicting the Exit is an episode from Stepping Up Service by The MESH.

This episode is 59:02 long.

This episode was published on Jan 14, 2016.

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