Customer Service is the New Marketing

This month's episode addresses how many market professionals are claiming that customer service is really just a form of marketing... and how that’s a good thing. Alan and Ed talk through examples of how marketers are co-opting customer service and using as a core element of their marketing strategy. Ed explains how this is overall good for the customer service culture of an organization and how it can be good for customer service professionals. Plus, Alan and Ed share their "Customer Service Story of the Month"... with both of them having a positive story to share! Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at wwww.thejacksongroup.com. See Privacy Policy at and California Privacy Notice at

You can listen to Customer Service is the New Marketing online on Radio and Podcast. Open the player on this page to stream the available audio.

Customer Service is the New Marketing is an episode from Stepping Up Service by The MESH.

This episode is 59:18 long.

This episode was published on Nov 22, 2016.

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