Radio and PodcastRadio and PodcastLive Radio & Podcasts
Connecting the Dots artwork
Business

Connecting the Dots

Stepping Up Service by The MESH

Oct 20, 201664:48Business

Ed Gagnon (Customer Service Solutions) shares a personal story about his experience with a telecommunications company and how their poor internal communications resulted in a unsatisfactory customer experience. Ed and Al...

About This Episode

Connecting the Dots is an episode from Stepping Up Service by The MESH. Ed Gagnon (Customer Service Solutions) shares a personal story about his experience with a telecommunications company and how their poor internal communications resulte...

Podcast

This episode belongs to Stepping Up Service.

Listen Online

Use the player on this page to stream the episode online.

Episode Details

Published Oct 20, 2016, 64:48 long, audio available.

Related Episodes

Continue listening to more episodes from Stepping Up Service.

”Be Good When Things Go Bad”

Dec 13, 2016 - 62:02

There are some industries where customer perceptions are more based on how you handle the tough situation...

Appreciating the Employee

Aug 17, 2016 - 56:22

Employees of any organization play a critical role in the level of service that is delivered to customers...

Designing the Future Employee

May 19, 2016 - 43:07

As customer service needs continue to change and evolve with time, it is important to make sure the emplo...

Defining Disrespect

Apr 12, 2016 - 61:12

Many customers nowadays note that “respect” is very important to them and they get angry when they feel “...