Radio and PodcastRadio and PodcastLive Radio & Podcasts
Listening to the Employee’s Voice artwork
Business

Listening to the Employee’s Voice

Stepping Up Service by The MESH

Jun 30, 201550:42Business

We talk a lot on “Stepping Up Service” about listening to the “voice” of the customer to see how we can improve the customer service they receive. But few realize that asking our employees is the second best way of learn...

Related Episodes

Continue listening to more episodes from Stepping Up Service.

”Be Good When Things Go Bad”

Dec 13, 2016 - 62:02

There are some industries where customer perceptions are more based on how you handle the tough situation...

Connecting the Dots

Oct 20, 2016 - 64:48

Ed Gagnon (Customer Service Solutions) shares a personal story about his experience with a telecommunicat...

Appreciating the Employee

Aug 17, 2016 - 56:22

Employees of any organization play a critical role in the level of service that is delivered to customers...

Designing the Future Employee

May 19, 2016 - 43:07

As customer service needs continue to change and evolve with time, it is important to make sure the emplo...

Defining Disrespect

Apr 12, 2016 - 61:12

Many customers nowadays note that “respect” is very important to them and they get angry when they feel “...