Stepping Up Service: ”Be Good When Things Go Bad”
Dec 13, 2016 - 62:02
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Alan and Ed talk about the concept of having “empathy” for your customers and why it is so important to delivering outstanding customer service. Empathy is explained through the idea of “knowing the customer’s story”… un...
Know the Customer’s Story is an episode from Stepping Up Service by The MESH. Alan and Ed talk about the concept of having “empathy” for your customers and why it is so important to delivering outstanding customer service. Empathy is explai...
This episode belongs to Stepping Up Service.
Use the player on this page to stream the episode online.
Published Aug 18, 2015, 52:43 long, audio available.
Dec 13, 2016 - 62:02
Nov 22, 2016 - 59:18
Oct 20, 2016 - 64:48
You can listen to Stepping Up Service: Know the Customer’s Story online on Radio and Podcast. Open the player on this page to stream the available audio.
Stepping Up Service: Know the Customer’s Story is an episode from Stepping Up Service by The MESH.
This episode is 52:43 long.
This episode was published on Aug 18, 2015.
Aug 17, 2016 - 56:22
Jun 14, 2016 - 65:07
May 19, 2016 - 43:07
Apr 12, 2016 - 61:12