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Know the Customer’s Story
Alan and Ed talk about the concept of having “empathy” for your customers and why it is so important to delivering outstanding customer service. Empathy is explained through the idea of “knowing the customer’s story”… un...
About This Episode
Know the Customer’s Story is an episode from Stepping Up Service by The MESH. Alan and Ed talk about the concept of having “empathy” for your customers and why it is so important to delivering outstanding customer service. Empathy is explai...
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This episode belongs to Stepping Up Service.
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Episode Details
Published Aug 18, 2015, 52:43 long, audio available.
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