Know the Customer’s Story

Stepping Up Service by The MESH

Aug 18, 201552:43Business

Alan and Ed talk about the concept of having “empathy” for your customers and why it is so important to delivering outstanding customer service. Empathy is explained through the idea of “knowing the customer’s story”… un...

Related Episodes

Continue listening to more episodes from Stepping Up Service.

”Be Good When Things Go Bad”

Dec 13, 2016 - 62:02

There are some industries where customer perceptions are more based on how you handle the tough situation...

Customer Service is the New Marketing

Nov 22, 2016 - 59:18

This month's episode addresses how many market professionals are claiming that customer service is really...

Connecting the Dots

Oct 20, 2016 - 64:48

Ed Gagnon (Customer Service Solutions) shares a personal story about his experience with a telecommunicat...

The 10 Contradictory Values of a Great Customer Service Team

Sep 20, 2016 - 55:00

There are many great values that come to mind when thinking about what makes a great customer service tea...

Appreciating the Employee

Aug 17, 2016 - 56:22

Employees of any organization play a critical role in the level of service that is delivered to customers...

Alan’s Epic Customer Service Story (Rant)

Jun 14, 2016 - 65:07

This month’s episode is different than previous installments; in this episode, Alan Jackson (Bivarus/The...

Designing the Future Employee

May 19, 2016 - 43:07

As customer service needs continue to change and evolve with time, it is important to make sure the emplo...

Defining Disrespect

Apr 12, 2016 - 61:12

Many customers nowadays note that “respect” is very important to them and they get angry when they feel “...