
Stepping Up Service: ”Be Good When Things Go Bad”
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Ed brought up a blog post recently where an avid NFL fan explained that they were not renewing their season tickets because of the "fan experience". This leads Ed and Alan to define "Customer Experience Management", and...
Is Customer Experience a Reason to Stay or Go? is an episode from Stepping Up Service by The MESH. Ed brought up a blog post recently where an avid NFL fan explained that they were not renewing their season tickets because of the "fan exper...
This episode belongs to Stepping Up Service.
Use the player on this page to stream the episode online.
Published Nov 12, 2013, 50:39 long, audio available.
You can listen to Stepping Up Service: Is Customer Experience a Reason to Stay or Go? online on Radio and Podcast. Open the player on this page to stream the available audio.
Stepping Up Service: Is Customer Experience a Reason to Stay or Go? is an episode from Stepping Up Service by The MESH.
This episode is 50:39 long.
This episode was published on Nov 12, 2013.
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