Putting ‘care’ back into healthcare experiences Clinic Mastery, CEO, Ben Lynch

Ben Lynch is the CEO of Clinic Mastery, a company that helps healthcare businesses grow by putting customers first. In this episode, Ben shares his tips for creating a 'care' factor in healthcare, and also the process to identify and fix systemic problems in a business to improve the overall customer experience. Resources mentioned: This Is Marketing (book), by Seth Godin Purple Cow (book), by Seth Godin The Experience Economy (book), by Joseph Pine & James H. Gilmore Never Lose A Customer Again (book), by Joey Coleman‎ Michael Momsen (LinkedIn) Adam Jaffrey (LinkedIn) Key takeaways (starts at 41:02): Customers will pay more for a 'care' factor. All service businesses are a customer success business, but to get there you need a plan. Cultural and process change requires a long-term mindset. Be open to bringing in mentors or coaches to help you along the way. This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

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Putting ‘care’ back into healthcare experiences Clinic Mastery, CEO, Ben Lynch is an episode from Customer Experience Leaders | CX tips, insights and practical advice by Adam Jaffrey.

This episode is 47:46 long.

This episode was published on Aug 12, 2019.

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