How Australia's leading pharmacy chain manages CX

Customer Experience Leaders | CX tips, insights and practical advice by Adam Jaffrey

Dec 7, 202031:30Business

Jeff Sells is the Executive General Manager of Retail Pharmacy for Sigma Healthcare, a leading network of independent and franchised pharmacies and healthcare providers across Australia. In this episode, Jeff unpacks how...

Related Episodes

Continue listening to more episodes from Customer Experience Leaders | CX tips, insights and practical advice.

A radically different approach to the aged-care sector

Dec 21, 2020 - 55:34

Byron Cannon is the CEO of LDK Seniors' Living, a business created with the aim of disrupting the aged-ca...

What you can learn about CX from the aged care sector

Nov 23, 2020 - 33:37

Alana Parker is the Chief Marketing Officer at the Royal Freemasons' Benevolent Institution (RFBI). Alan...

The secrets behind Flybuys' 25 years of success

Nov 9, 2020 - 52:35

Rosemary Martin is the Chief Customer Officer for Flybuys, the most popular customer rewards programme in...

How Bunnings maintains a 90% staff retention rate

Oct 26, 2020 - 35:14

Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of ex...

Turning your customers into your greatest marketing asset

Feb 10, 2020 - 46:56

Andrew Durack is the Marketing Manager for St Ives, a leading retirement living operator in Western Austr...

Why Lush radically empowered their front-line teams

Jan 27, 2020 - 66:29

Emma Brady is the Customer Experience Manager at Lush Cosmetics, a brand known for their customer service...

BONUS: We're back for 2020 with some special announcements

Jan 20, 2020 - 3:48

A few special announcements for Customer Experience Leaders in 2020. Resources mentioned: Michael Momsen...

How to spend $129M on customer experience transformation

Dec 9, 2019 - 41:00

Bruce Dobson is the Director Customer Experience and Business Transformation at the City of Boroondara. H...