How Australia's leading pharmacy chain manages CX

Jeff Sells is the Executive General Manager of Retail Pharmacy for Sigma Healthcare, a leading network of independent and franchised pharmacies and healthcare providers across Australia. In this episode, Jeff unpacks how Sigma Healthcare manages their brands across two main value propositions: price/range and service/value; and how they navigate running a B2B organisation while still emphasising their B2C side. He also discusses the impacts of the pandemic on the pharmacy industry. Connect with us: Michael Momsen on LinkedIn This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

You can listen to How Australia's leading pharmacy chain manages CX online on Radio and Podcast. Open the player on this page to stream the available audio.

How Australia's leading pharmacy chain manages CX is an episode from Customer Experience Leaders | CX tips, insights and practical advice by Adam Jaffrey.

This episode is 31:30 long.

This episode was published on Dec 7, 2020.

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