A radically different approach to the aged-care sector
Dec 21, 2020 - 55:34
Radio and PodcastLive Radio & PodcastsBusiness
How to spend $129M on customer experience transformation
Bruce Dobson is the Director Customer Experience and Business Transformation at the City of Boroondara. He is leading a revolutionary $129M customer experience and business transformation strategy at this local governmen...
About This Episode
How to spend $129M on customer experience transformation is an episode from Customer Experience Leaders | CX tips, insights and practical advice by Adam Jaffrey. Bruce Dobson is the Director Customer Experience and Business Transformation a...
Podcast
This episode belongs to Customer Experience Leaders | CX tips, insights and practical advice.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Dec 9, 2019, 41:00 long, audio available.
Related Episodes
Continue listening to more episodes from Customer Experience Leaders | CX tips, insights and practical advice.
How Australia's leading pharmacy chain manages CX
Dec 7, 2020 - 31:30
What you can learn about CX from the aged care sector
Nov 23, 2020 - 33:37
The secrets behind Flybuys' 25 years of success
Nov 9, 2020 - 52:35
How Bunnings maintains a 90% staff retention rate
Oct 26, 2020 - 35:14
Turning your customers into your greatest marketing asset
Feb 10, 2020 - 46:56
Why Lush radically empowered their front-line teams
Jan 27, 2020 - 66:29
BONUS: We're back for 2020 with some special announcements
Jan 20, 2020 - 3:48