Future of Bank Segmentation Is Conversational
Jul 13, 2026 - 9:45
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Why Banks Miss Human Customer Moments
Most banks know far more about their customers than the customer ever feels. In this Banking Insight Video, I look at why relationship banking often feels programmed, from the quarterly business banker check-in that goes...
About This Episode
Why Banks Miss Human Customer Moments is an episode from Banking Transformed with Jim Marous by Jim Marous. Most banks know far more about their customers than the customer ever feels. In this Banking Insight Video, I look at why relationsh...
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This episode belongs to Banking Transformed with Jim Marous.
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Episode Details
Published Jun 20, 2026, 7:57 long, audio available.
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