Bank of America's Loyalty Rewards Reset
Bank of America dropped the $20,000 minimum. 5 million clients enrolled. For most of the last decade, a large bank rewards program was somet...
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Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech inf...
Episodes
20 of 547 episodesMarketing is Still Not AI Ready
2026 State of Financial Marketing report is available for free at https://www.digitalbankingreport.com/trends/2026-state-of-financial-market...
The Technical Debt Your Vendors Control
Your vendor may own the technology debt. Your institution owns the consequences. Technical debt is usually discussed as a money-center bank...
Fifth Third Succeeds Through Empowered Employees
Melissa Stevens has a rule at Fifth Third: your employees are your brand. The chief marketing officer of one of banking's strongest regional...
Banking’s AI Gap: Faster Tasks, Same Results
We won the adoption argument. Every hand in the room. And the income statement didn't notice. Four years ago, Jim Marous asked a room of ban...
How to Find Real Differentiation in Banking
Most institutions aren't undifferentiated. Their differences are unwitnessed. Cover the logo on the mobile app, the website and the branch s...
Customer Experience, Straight Up, with Jay Baer
Customer experience expert Jay Baer is stepping away from the keynote stage after 17 years and moving deeper into the world of tequila. He j...
The Growth Your NPS Can't See
Your NPS went up again last quarter. It still can't tell you which customers actually sent you somebody. Gallup studied more than 24,000 ban...
Serving the Businesses Hiding in Your Portfolio
There is a $1.7 trillion blind spot sitting inside your bank or credit union right now. The Census Bureau counts 29.8 million businesses in...
Building the AI-Forward Bank
Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial inte...
The Hidden Cost of Your KYC Process
Your institution is spending real money to bring people to the front door, and most of them never get through it. Cornerstone Advisors found...
Organic Growth is Within Your Daily Reporting
Organic Relationship Growth is Easier Than Prospecting and Available Daily Your cheapest growth engine is the customer whose transaction his...
What Technology Can't Fix
Lay a new core over a broken process, and the process just runs faster. Darius Wise told his staff the credit union was not good at what it...
The Credit Moment Banks Keep Missing
Banks and credit unions rate higher than the fintechs on buy now, pay later. J.D. Power scores bank programs at 704 for customer satisfactio...
Why Your Next CEO Needs More Than Tenure
Deep institutional experience isn't enough for the job ahead. New thinking alone isn't either. Your next CEO has to bring both. CEOs in fina...
How to Maximize Relationship Depth
A new account costs a bank or credit union over $400 to win, yet more than 40% go inactive within the first year. In this episode of Banking...
The Insight Gap Inside Your Bank
Your bank knows the customer. The employee sitting across from that customer usually does not. Banks and credit unions have spent millions l...
The Branch as a Digital Growth Engine
Branch networks in the United States are growing again, yet only 9% of consumers name branches as their preferred way to bank. Both facts ar...
Banking 2050: Who Owns the Customer?
Nick Cowell, Principal and US retail banking leader at Deloitte, joins Jim Marous to unpack the firm's new series, 2050: Banking Beyond, and...
What You Can't Buy From a Solution Provider
The platform may have been designed to transform the institution, but often, the institution ends up redesigning the platform instead. Two i...