Future of Bank Segmentation Is Conversational
Your bank has a birth date for every customer and almost no idea who any of them really are. In this Banking Insights Video, Jim Marous argu...
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Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech inf...
Banking Transformed with Jim Marous Podcast Guide
Listen to Banking Transformed with Jim Marous, a Business podcast by Jim Marous. Stream 519 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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20 of 519 episodesHow to Build a 6-Minute Loan Process
A six-minute loan process comes down to a handful of decisions any institution can make. Jim Marous talks with Adam Cadmus of The Atlantic F...
Google Finance App: Why Google Doesn’t Need to Become a Bank
On June 25, 2026, Google launched a new Google Finance app. It looks like a market-data tool. It is the opening move in Google’s banking res...
Building a Modern Bank Around Partnerships
There is a quiet danger in banking. You get very good at one thing, and you keep doing it right up until the market shifts under you. Barcla...
The Bank Run That Won’t Look Like One
The next bank run will not look like a run. No crowd, no panic, just balances leaving quietly as customers’ AI agents move money to a better...
Turning New Accounts Into Primary Relationships on Day 1
A newly opened account usually starts in third place. Here is how banks turn new customers into primary relationships in the first 90 days....
What the Apple Store Can Teach Retail Bankers
Ron Johnson created the Apple Store and the Genius Bar. Here is what banks can learn from him about trust, branch design, and the future of...
The SoFi Cross-Buy Engine Fuels Amazing Growth
SoFi is not winning by cross-selling harder. It is building a bank where members reach for the next product on their own.In this episode, Ji...
The Best Banking Innovation Doesn't Need a Huge Budget
The best banking innovation isn't about budget. It's about the distance to the customer.Jim Marous unpacks the 16th Edition Innovation in Re...
Arming Front-Line Bankers with AI Tools That Win Clients
The relationship managers who resisted AI the hardest became its biggest advocates the first time it made them a hero in front of a client.R...
Why Banks Miss Human Customer Moments
Most banks know far more about their customers than the customer ever feels. In this Banking Insight Video, I look at why relationship banki...
How to Earn Attention in an Age of Distraction
"The banking industry spends billions competing for deposits, loans, and new accounts. But what if the real competition starts much earlier?...
Reaching the Underserved: Strategies to Scale Financial Inclusion
Traditional financial institutions often view the credit-underserved market as a liability. In this episode of Banking Transformed, Michael...
How Digital Leaders Grow Revenues 5X Faster
Only 13% of banks and credit unions are operating at the highest level of digital maturity. They are growing revenues at 5X the rate of thei...
Unlocking Credit Access for Millions
Sixty-five million Americans cannot fully participate in the economy that most people take for granted. For many, the issue is not irrespons...
The Path to Banking's Dual Workforce, with nCino CEO Sean Desmond
What happens to traditional banking roles when a single employee can execute the responsibilities of ten different jobs? The banking sector...
How Banks Can Fix the Real Reason Americans Aren't Saving
Americans are saving less than they have in years, and the banking industry is partly to blame.Jim Marous argues that the savings crisis is...
Hidden Driver Behind Banking's Next Consolidation
The U.S. banking industry is about to enter the largest consolidation cycle in a generation, and the institutions most at risk may not be th...
Why Capital One, Klarna & Coinbase Win AI Search
Why do the same financial brands keep showing up inside ChatGPT recommendations while many traditional institutions barely appear at all?New...
How Chime Beat All Banks at Account Growth
Chime now opens more new checking accounts than Chase, Wells Fargo, or Bank of America. And the company’s fastest-growing customer segment i...