How To Turn Partnerships Into Growth
A $3.2 billion credit union chooses its digital partners from member surveys, and the results show. Chartway Credit Union runs $3.2 billion...
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Banking Transformed with Jim Marous
Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech inf...
Episodes
20 of 556 episodesHow Meta's Muse Changes the Banking Relationship
Agentic AI: Powering the Self-Driving Bank: https://www.digitalbankingreport.com/trends/agentic-ai-powering-the-self-driving-bank/ A bank or...
How to Fix the CX Gap in Banking
Bank and credit union leaders are misjudging what frustrates their customers most, and the fix starts with leaders hearing those customers f...
The Priorities for Banking as We Plan for 2027
Most banks and credit unions chase new deposits before growing the relationships they already have. Megan Pannier of Fiserv says onboarding...
Be There When Customers Need You Most
Read the research: https://finhealthnetwork.org/programs/financial-health-pulse Hear the podcast: https://youtu.be/VNylQkBCmBM?t=412 A custo...
The Real AI Risk Facing Banks and Credit Unions
Download the 2026 Retail Banking Trends and Priorities report for free: https://www.digitalbankingreport.com/trends/2026-retail-banking-tren...
The Growth Opportunity in Your Data
Lifecycle campaigns beat acquisition by 2 to 6 times. Acquisition still gets the budget. Marquis analyzed thousands of campaigns across more...
How Gamification Can Increase Relationship Growth
Somebody is going to walk an extra lap around the block tonight because the ring on their watch isn't closed. Nobody is paying them to do it...
Your Rewards Program Secret Weapon
The most valuable thing a rewards program does has almost nothing to do with the reward. Bank of America reopened its rewards program this y...
Bank of America's Loyalty Rewards Reset
Bank of America dropped the $20,000 minimum. 5 million clients enrolled. For most of the last decade, a large bank rewards program was somet...
Marketing is Still Not AI Ready
2026 State of Financial Marketing report is available for free at https://www.digitalbankingreport.com/trends/2026-state-of-financial-market...
The Technical Debt Your Vendors Control
Your vendor may own the technology debt. Your institution owns the consequences. Technical debt is usually discussed as a money-center bank...
Fifth Third Succeeds Through Empowered Employees
Melissa Stevens has a rule at Fifth Third: your employees are your brand. The chief marketing officer of one of banking's strongest regional...
Banking’s AI Gap: Faster Tasks, Same Results
We won the adoption argument. Every hand in the room. And the income statement didn't notice. Four years ago, Jim Marous asked a room of ban...
How to Find Real Differentiation in Banking
Most institutions aren't undifferentiated. Their differences are unwitnessed. Cover the logo on the mobile app, the website and the branch s...
Customer Experience, Straight Up, with Jay Baer
Customer experience expert Jay Baer is stepping away from the keynote stage after 17 years and moving deeper into the world of tequila. He j...
The Growth Your NPS Can't See
Your NPS went up again last quarter. It still can't tell you which customers actually sent you somebody. Gallup studied more than 24,000 ban...
Serving the Businesses Hiding in Your Portfolio
There is a $1.7 trillion blind spot sitting inside your bank or credit union right now. The Census Bureau counts 29.8 million businesses in...
Building the AI-Forward Bank
Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial inte...
The Hidden Cost of Your KYC Process
Your institution is spending real money to bring people to the front door, and most of them never get through it. Cornerstone Advisors found...