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Winning Gen Z brand loyalty—quality, service and community, with Erika Wheless
Consumer Trends Reporter Erika Wheless discusses the top factors that influence brand loyalty with Gen Z—including product quality, sustainability and customer service. Plus, the brands Gen Z considers luxury from Coach,...
About This Episode
Winning Gen Z brand loyalty—quality, service and community, with Erika Wheless is an episode from Ad Age Ad Lib by Ad Age. Consumer Trends Reporter Erika Wheless discusses the top factors that influence brand loyalty with Gen Z—including pr...
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Episode Details
Published May 15, 2026, 29:16 long, audio available.
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