Business

LLM or MD: Who Owns the Patient Journey?

The So What from BCG by Boston Consulting Group BCG

Jul 14, 202621:17Business

Ben Keneally, BCG’s Asia Pacific health care services leader, explains why AI is now many patients’ first stop — often before they see a doctor. He argues that pairing AI with personal health records improves outcomes an...

About This Episode

LLM or MD: Who Owns the Patient Journey? is an episode from The So What from BCG by Boston Consulting Group BCG. Ben Keneally, BCG’s Asia Pacific health care services leader, explains why AI is now many patients’ first stop — often before t...

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Published Jul 14, 2026, 21:17 long, audio available.

LLM or MD: Who Owns the Patient Journey?

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